Virtue Apparel - Frequently Asked Questions (FAQs)

Find all of your answers about ordering from us here, in these simple to read and very frequently asked questions (FAQ) guide.

Shipping Options

Our primary domestic shipping method is a $5.99 flat rate shipping option. As long as your order is being shipped within the continental U.S., and weighs less than 5 lbs, your order will qualify for this method.

Packages that weigh more than 5 lbs have a flat rate of $9.95 and deliver via DHL (with USPS final delivery).

Please note that with our FREE flat rate shipping, DHL delivery service hands off your package to USPS for final delivery.

We also offer FREE shipping in the continental United States for all orders under 5 lbs. with a subtotal over $50 after promotions or discounts have been applied. This is a free service and ships via our standard shipping methods. For faster shipping please use one of the expedited methods mentioned below.

Please note: Orders that weigh over 5 lbs are not eligible for FREE $50 shipping.  Items not eligible include 

- Canvas Art

- Print on Demand Mugs

The shipping speed you select does not guarantee when the order leaves our warehouse. If an item is in stock (not on pre-sale) please allow 3 to 5 full business days for order processing. Once your order ships from our warehouse in Austin TX, the shipping speed selected at checkout will determine how quickly the carrier delivers your order.

For example, if you selected 2-Day shipping at checkout, the package will take at least 3 full business days to arrive once it has been shipped. We need at least 3 days for processing and fulfillment and this is not included in the transit time. Please note orders placed on Friday, Saturday, and Sunday will not ship until Monday.

Custom printed items have a longer fulfillment time (as marked on the product page). Please click the link noted on these product pages for more information.

Please also note that shipping options are subject to change depending on the weight/destination of your order.

We are offering the following shipping services within the US:

Express Shipping $5.95 - 5-7 Business Days transit time after fulfillment, delivers via DHL with USPS final delivery

Free Shipping for orders under 5 lbs. with subtotals over $50 after discounts - 3-6 Business Days transit time, delivers via DHL with USPS final delivery

 - Shipping OVER 5 LBS. $9.95 - 3-6 Business Days transit time after fulfillment, delivers via DHL with USPS final delivery

UPS Ground - 5-7 Business Days transit time after fulfillment (NO DELIVERY to PO Boxes or APO addresses)

FedEx 2 Day - 3 Business Days transit time after fulfillment (NO DELIVERY to PO Boxes or APO addresses)
- UPS Second Day Air - 3 Business Days transit time after fulfillment (NO DELIVERY to PO Boxes or APO addresses)

FedEx Standard Overnight - 2 Business Days transit time after fulfillment (NO DELIVERY to PO Boxes or APO addresses)

UPS Next Day Air - 2 Business Days transit time after fulfillment (NO DELIVERY to PO Boxes or APO addresses)

Because shipping outside the continental US requires a more extreme length of travel, usually by air or boat, we cannot offer flat rate shipping for orders delivering to Alaska and Hawaii.

Please allow at least 14 business days for orders delivering to Alaska or Hawaii.

We do offer reasonable options for shipping, however, to these areas of the country.

Please feel free to use a PO Box to ship your order. UPS and FedEx do NOT deliver to P.O. Boxes, however. Please make sure to use either Flat Rate or Super Saver Shipping for shipments of this type. The post office cannot accept orders shipped by carriers other than the USPS for P.O. Boxes. 

If you provide a PO Box address and select an expedited shipping method at checkout, it will be bumped down to the Flat Rate or Super Saver Shipping during fulfillment. There is no trigger to refund you the difference - we apologize for any inconvenience.

We are a proud supporter of our service members, and we want to make sure that soldiers can order from our site as easy as possible! Here's how to ship to a Military address:

Enter APO or FPO or DPO in the "City" field.

Select your region from the "State" pull-down menu: Armed Forces Americas, Armed Forces Europe, or Armed forces Pacific.

Enter your Zip Code.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons.

This means that we no longer have visibility of your order and cannot provide tracking information.

Please also note that, because your order can only be delivered by the USPS, you should not select any of the UPS or FedEx delivery options at checkout. Packages with UPS or FedEx shipping selected WILL NOT BE DELIVERED TO APO, FPO, or DPO military addresses.